1. Introduction

MediEscortChina ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and medical tourism services.

We operate under Wuhan City Zhierchong Culture and Tourism Co., Ltd., licensed under L-HUB-101603. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: Name, email address, phone number, nationality, age, and passport information (for visa support).
Medical Information: Health conditions, treatment history, medical reports, and doctor recommendations you share with us.
Booking Information: Preferred cities, hospitals, dates, and service selections.
Payment Information: Payment method preferences (we do not store full credit card details; payments are processed through secure third-party providers like PayPal and Alipay).
Communication Records: Emails, WhatsApp messages, and consultation notes.
Technical Data: IP address, browser type, device information, and cookies (see Section 6).

3. How We Use Your Information

We use your information for the following purposes:

To provide medical tourism consulting and booking services
To coordinate with partner hospitals and doctors on your behalf
To arrange transportation, accommodation, and travel logistics
To communicate with you about your treatment plan and itinerary
To process payments and send invoices
To improve our services and website experience
To comply with legal obligations and medical regulations

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal and medical data:

All data is stored on secure servers with encryption
Access to medical records is restricted to authorized personnel only
We use SSL/TLS encryption for all data transmission
Regular security audits and vulnerability assessments
Staff training on data protection and patient confidentiality

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Sharing Your Information

We only share your information in the following circumstances:

Partner Hospitals: We share relevant medical information with the hospitals and doctors you choose for treatment coordination.
Service Providers: We may share information with hotels, transportation providers, and translation services to fulfill your itinerary.
Legal Requirements: We may disclose information if required by law, court order, or government regulation.
Consent: With your explicit permission for specific purposes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

Remember your language preferences
Analyze website traffic and usage patterns
Improve website functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect some website features.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your data to another service provider
Objection: Object to processing for direct marketing purposes

To exercise these rights, please contact us at sistian@foxmail.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Medical records are retained in accordance with applicable medical regulations.

9. International Data Transfers

As a medical tourism company, your information may be transferred to and processed in China, where our partner hospitals and service providers are located. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email:sistian@foxmail.com
Phone/WhatsApp:+86-155-2777-1775
Address: Room 2622, Henglong Plaza Office Bldg, 688 Jinghan Ave, Qiaokou Dist, Wuhan, Hubei, China
Company: Wuhan City Zhierchong Culture and Tourism Co., Ltd.
License: L-HUB-101603